Terms of service

Terms of Service

Welcome to oneeightnine. By visiting our site or purchasing from our shop, you agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content.

By accessing or using any part of this website, you agree to these Terms of Service. If you do not agree to all of the terms and conditions of this agreement, then you may not access the website or use any services.

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or place of residence, or that you are the age of majority in your state or place of residence and have given us your consent to allow any minor dependents to use this site under your supervision.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction in the use of our website or products.

General Conditions
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding payment information, may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service or website without our express written permission.

Products and Services
We make every effort to display our products and descriptions as accurately as possible. Because our candles are hand-poured in small batches, slight variations in appearance, color, fill, label placement, or other small details may occur. These variations are a natural part of handmade products and do not qualify as defects.

All products are subject to availability, and we reserve the right to discontinue any product at any time.

We also reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction on a case-by-case basis.

Pricing and Billing Information
All prices are subject to change without notice.

We reserve the right at any time to modify or discontinue products or services without notice.

We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

Shipping and Delivery
Any shipping or delivery dates provided are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather, holidays, or other circumstances outside of our control.

Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. Customers are responsible for providing accurate shipping information at checkout.

Returns and Refunds
Please review our Return and Refund Policy for information regarding returns, replacements, and refunds.

Candle Use and Safety
Our candles are intended to be used only as directed. Customers are responsible for following all candle care and safety instructions provided with the product. We are not responsible for damage, injury, or loss resulting from misuse, improper burning, failure to follow safety instructions, or use of the product in a manner other than intended.

Third-Party Links
Certain content, products, or services available through our website may include materials from third parties or links to third-party websites. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, and we do not warrant and will not have any liability for any third-party materials, products, or services.

Intellectual Property
All content on this website, including but not limited to text, images, graphics, logos, branding, and product descriptions, is the property of oneeightnine and may not be used, copied, reproduced, or distributed without our prior written permission.

Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our website will be uninterrupted, timely, secure, or error-free.

To the fullest extent permitted by law, oneeightnine shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the website or purchase or use of any product, including but not limited to loss of data, loss of revenue, loss of profits, or property damage resulting from misuse of our products.

In all cases, our liability shall be limited to the amount paid by you for the product giving rise to the claim.

Indemnification
You agree to indemnify, defend, and hold harmless oneeightnine and its owners, affiliates, partners, employees, and service providers from any claim or demand arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles.

Contact Information
Questions about the Terms of Service should be sent to us by using the "Contact Us" link at the bottom of our home page.