Shipping policy

Shipping Policy

Thank you for shopping with oneeightnine. Each of our candles is thoughtfully made and carefully prepared for shipment, and we’re so grateful for your support of our small business.

Processing Time
Orders are typically processed within 3–5 business days after being placed. During launches, holidays, sales, or other high-volume periods, processing times may be slightly longer. We appreciate your patience and understanding as we prepare each order with care.

Shipping Time
Once your order has shipped, delivery times will vary based on the shipping method selected at checkout and the destination. Shipping timelines provided by the carrier are estimates only and are not guaranteed.

Shipping Rates
Shipping rates are calculated at checkout based on your order size, weight, and delivery location.

Domestic Shipping
We currently ship to the United States only.

Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can follow its journey.

Delays
Please note that shipping delays may occasionally occur due to weather, holidays, carrier issues, or other circumstances outside of our control. We are not responsible for delays once a package has been handed over to the carrier.

Incorrect Addresses
Please make sure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to help if your order has not already been processed or shipped.

Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, oneeightnine is not responsible for lost or stolen packages. If your package is marked as delivered but cannot be found, we recommend contacting the shipping carrier directly and checking with neighbors or your local post office.

Damaged Shipments
If your order arrives damaged, please contact us within 5 days of delivery with your order number and photos of both the product and packaging. We’ll be happy to review the issue and work toward a replacement or refund if appropriate.